Refund policy

Refund Policy

At Bits Tech, we strive to provide our customers with the best possible products and services. However, we understand that sometimes issues may arise. This refund policy outlines the circumstances under which we will provide refunds.

Delays and Cancellations

We will not be held responsible for delays caused by events beyond our control. If a delay occurs, we will inform you as soon as possible and take necessary measures to minimize the impact. If the delay is substantial, you may choose to terminate the contract and receive a refund.

Pricing Errors

If there is an error in the pricing of a product, we will charge the correct price. If the correct price is higher than the price stated at the time of purchase, we will contact you for instructions before accepting the order.

Returns and Refunds

(a) We reserve the right to reduce the refund amount to account for any decrease in the product's value caused by your handling of it in a manner that is not acceptable in a retail setting.

(b) The maximum refund for delivery costs will be equal to the cost of delivery via the least expensive method we offer.

Timeframe for Refunds

We will process refunds owed to you as soon as practicable. If you have exercised your right to change your mind, your refund will be issued within 14 days of the date on which we receive the product from you.

Faulty or Misdescribed Products

If the product you purchased is faulty or has been misdescribed, you may have a legal right to terminate the contract, receive a refund, or have the product repaired or replaced.

Termination of Contract

If you wish to terminate the contract due to our actions or what we have communicated to you, you may do so. If you have changed your mind about the product, you may be eligible for a refund during the cooling-off period, subject to deductions and return shipping costs.

Delivery Information

We will provide you with information regarding delivery costs on our website. After accepting your order, we will notify you of the expected delivery date. We strive to dispatch products promptly, and in any case, no later than 30 days from the date of acceptance of your order.

By purchasing from Bits Tech, you acknowledge that you have read, understood, and agree to our refund policy.